开始学习前，我们先来了解它的结构特点吧，有助于快速突破！
PART1
详解惯用单句
精选高频惯用口语主句，拓展讲解同义句、相似句，迅速增加口语语料库存，让你“有的可学”；
PART2
详解实用对话
特选实用对话，内容精炼，并增加详细注解，培养你的英语思维反应能力及开口能力，让你知道“怎么去说”；
PART3
文化洗礼360°
介绍文化盲点，阐明文化模糊点，夯实你的英语社会文化底蕴，让你懂得“为什么要这么说”；
PART4
FUN轻松
设置漫画、笑话、小贴士等等，让你在“乐”中“学”，在“学”中“乐”。
《商贸口语篇》
TheVery Business OralEnglish
68建立业务关系
Establishing Business Relationship
建立业务关系
Establishing Business Relationship 2069
实地拜访参观
Visiting the Company in Person 2075
观看货样展品
Viewing Samples and Exhibited Products 2081
商贸英语CHAPTER 1
69价格与付款
Price and Payment
询价 Making an Inquiry 2087
报价 Making an Offer 2093
商议价格 Bargaining 2099
折扣 Discount 2105
佣金 Commission 2111
下定单 Placing an Order 2117
付款方式 Terms of Payment 2123
商贸英语CHAPTER 1
70包装与运输
Packing and Shipping
包装 Packing 2129
运输 Shipping 2135
71保险、索赔与纠纷
Insurance, Compensation and Dispute
保险 Insurance 2141
投诉与索赔
Making a Complaint and Claiming a Loss 2147
拒绝赔偿
Refusing to Accept the Claim 2153
同意赔偿
Accepting the Claim 2159
商贸英语CHAPTER 1
72接待来客
Receiving Clients
机场迎接客人
Meeting a Guest at the Airport 2167
接待来客
Receiving a Client 2173
送别来客
Seeing off a Client 2179
秘书、助理英语CHAPTER 2
73日程安排
Schedule
安排老板日程 Making Schedule for the Boss 2185
安排会议 Arranging a Meeting 2191
安排预约 Making an Appointment 2197
秘书、助理英语CHAPTER 2
74银行职员一般业务
General Services
业务咨询 Offering Inquiry Service 2205
开户业务 Helping Open an Account 2211
存取款业务
Helping Deposit and Withdraw Money 2217
汇款业务 Helping Send Money 2223
挂失与销户业务
Helping Report a Loss and Close an Account 2229
银行卡业务 Offering Bank Card Service 2235
银行职员英语CHAPTER 3
75银行职员其他业务
Other Services
外汇兑换业务 Offering Money Exchange Service 2241
支票业务 Offering Cheque Service 2247
零钱兑换业务 Offering Money Changing Service 2253
银行职员英语CHAPTER 3
76邮局职员一般业务
General Services
邮局业务咨询 Offering Inquiry Service 2261
信件业务 Letter Service 2267
包裹业务 Parcel Service 2273
邮局职员英语CHAPTER 4
77邮局职员其他业务
Other Services
信封邮票销售
Selling Envelopes and Stamps 2279
报刊杂志业务 Newspaper and Magazine Subscription Service 2285
78宾馆前台服务
Reception
客房预订
Taking Room Reservation 2293
接待登记
Receiving Guest and Helping Check In 2299
投诉处理
Handling Complaint 2305
为顾客结账退房
Helping Check Out 2311
宾馆服务英语CHAPTER 5
79宾馆客房服务
Room Services
引领客房 Showing Guest the Room 2317
整理客房 Making up the Room 2323
洗衣服务 Laundry Service 2329
送餐服务 Room Service 2335
叫醒服务 Wake-up Service 2341
设施维修服务 Facility Repair Service 2347
宾馆服务英语CHAPTER 5
80宾馆商场部服务
Services at the Shop
在珠宝工艺品店
At the Jewelry and Crafts Shop 2353
在丝绸店
At the Silk Shop 2359
宾馆服务英语CHAPTER 5
81餐厅接待服务
Receiving Guests
接听订餐电话
Taking Reservation over the Telephone 2367
领座 Seating a Guest 2373
请客人点餐 Asking a Guest to Order 2379
菜肴介绍 Introducing Dishes 2385
餐厅服务英语CHAPTER 6
82餐厅其他服务
Other Services
上菜 Serving Dishes 2391
处理顾客抱怨 Dealing with Complaints 2397
随桌服务 Waiting on the Table 2403
结账送客 Settling Bill and Sending off Guests 2409
餐厅服务英语CHAPTER 6
83售货员接待顾客服务
Serving Customers
招呼顾客 Receiving Customers 2417
产品介绍 Introducing Products 2423
产品价格 Products’ Price 2429
售后服务 After-sales Service 2435
送别顾客 Saying Good-bye to a Customer 2441
售货员英语CHAPTER 7
84售货员销售商品服务
Selling Products
服装销售 Selling Clothes 2447
鞋帽销售 Selling Hats and Shoes 2453
食品销售 Selling Food 2459
电器销售 Selling Household Appliances 2465
化妆品销售 Selling Cosmetics 2471
纪念品销售 Selling Souvenirs 2477
售货员英语CHAPTER 7
85出租车司机接待乘客
Receiving Passengers
招呼乘客 Greeting a Passenger 2485
途中询问 Questions on the Route 2491
向乘客收费 Collecting the Fare from a Passenger 2497
出租车英语CHAPTER 8
86解释交通道路状况
Explaining Traffic Conditions
解释路面状况 Explaining Road Conditions 2503
解释行驶故障 Explaining Troubles on the Road 2509
